Good to know
A few useful answers
The practical details, without the fine-print feeling. If your question is about a particular order or account, contact us directly.
01
Can I explore without joining?
Yes. Our entire catalogue, consultation and information pages are open to everyone. Prices and purchasing are reserved for members with a verified invitation. Square checkout is visible to all visitors; member access is required to proceed.
02
How do I receive an invitation?
Codes come from existing members and our private channels. Invitations cannot be requested by email. If you have a code already, use the sign-in and membership pages to create your account and verify it.
03
Can I share my membership?
Keep your account personal. Verified members can instead create referral codes for others: up to two active codes, with up to three uses per code. Your membership page shows the remaining uses.
04
What does delivery cost?
Regular shipping is AUD $10 per order; express shipping is AUD $20 per order. There is no free-shipping offer. Delivery timing depends on the order and destination; express shipping is not a guaranteed arrival date.
05
Does the consultation replace professional advice?
No. It helps members explore skincare choices based on their answers, but does not diagnose or treat a condition. A qualified healthcare professional is the right person to consult about persistent irritation or a skin condition.
06
Who can help with my order?
Email info@australianskinsociety.com with your order number and a description of the question. Never send payment-card details or your account password. For a specific return or delivery concern, contact us before sending anything back.